Client Assistance Program

The Client Assistance Program (CAP) is a federal program operated by Co-Ad, Inc., a nonprofit legal services organization. The Program's goal is to identify, explain, and resolve any client issues with rehabilitation programs such as:

• Idaho Division of Vocational Rehabilitation
• Idaho Commission for the Blind and Visually Impaired
• Independent Living Centers
• Other RSA funded programs

Who is Eligible for Client Assistance Program Services?

• People seeking information about rehabilitation programs.
• People applying for services or receiving services from rehabilitation programs.
• People who are dissatisfied with the services from rehabilitation programs.
• People who have been denied services for which they may be eligible.

What are Some of the Rights of a Rehabilitation Client?

You have the right to ...

• Apply for services.
• An assessment of vocational rehabilitation needs.
• A fair and complete evaluation.
• A written eligibility determination within sixty days unless you agree otherwise.
• Receive services in a reasonable period of time.
• An individual plan for employment.
• An appropriate form of communication to accommodate your disability.
• Appeal decisions you do not agree with.
• Request and receive information on available services.
• Request and receive information on your rights.
• Make informed choices about the services you receive.
• Participate in writing your employment plan.

What is Your Responsibility?

It is your responsibility to ...

• Stay fully involved in your rehabilitation program.
• Be sure you are informed about services that are available to you.
• Help set your goals and write your employment plan with your counselor.
• Follow through with your plan for rehabilitation.
• Ask questions when you do not understand information.
• Keep appointments or let your counselor know beforehand if you cannot.

What is Co-Ad?

Co-Ad, Inc. is a nonprofit legal services organization which manages several programs designed to protect the rights of people with disabilities.

Co-Ad, Inc. was founded in 1977. The Governor has named Co-Ad, Inc. to be Idaho's Protection and Advocacy System for people with disabilities.

How Can Co-Ad Help?

• By providing information about community services.
• By advising you about your legal rights.
• By providing help with settling disagreements through mediation and negotiation.
• By providing legal representation, including help with appeals and court cases.

CAP services are provided free of charge.

The CAP Program is funded by the U.S. Department of Education, Rehabilitation Services Administration